Stay updated with ongoing incidents by following this page.
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9th July 2024 - The Key Stage Outcomes report will not populate until the Scaled scores have been programmed into the software.Â
We receive these at the same time as you and will get these programmed as soon as we can. Once complete we will update this page - you may need to refresh your page to see the change.
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13th June 2024 - CTF Export BETA
We are currently resolving a couple of reported issues regarding our new CTF export, in response to feedback now the feature is live;
The changes involve
- Errors caused by children without UPNs - we are removing all leavers from the export
- Adding an additional line to the export file to ensure data is successfully imported in all MIS
If you have entered data for EYFS / Phonics / KS2 we advise you to wait until further notification here before contacting us about CTF errors involving missing UPNs or data not importing into your MIS.
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17th June 2024 - Resolved
Our development team have released a fix to the CTF export to;
- Remove all leavers from the export
- Warn of missing assessments so they can be added and give the option for the file to be created without these children
- Amend the file to ensure assessments successfully imported into all MIS
RESOLVED
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08th December 2023 - Primary Formative Assessment screen error
We are aware that some users are encountering a failed to load assessment error message when trying to load formative assessment objectives. This has been raised with our development team in order for them to investigate further.
The error occurring appears to be dependent on the amount of data (pupils, strands and objectives) that are being selected. So in the short term we would advise users encountering this error to try reducing their selections. Try selecting a class at a time rather than a year group or select less subject strands, rather than all the strands at once.
18th January 2024 - Resolved
Our Development Team have released a fix to address the formative assessment screen load issue. Formative assessment is now successfully loading and the error message is no longer occurring, regardless of the amount of pupils or strands that are selected.
RESOLVED
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31st October 2023 - MIS Sync not running automatically each night
We are aware that for some schools the MIS sync is not currently running automatically each night. In some instances pupil records are showing a number of days since last updated. We are looking into this.
In the meantime if your Sonar account needs updating (e.g. new pupils have joined or changes in pupils' SEN or PP status) please contact support and we can run the sync manually for your school.Â
13th November 2023 - Update
We have been monitoring the nightly MIS sync and can see that we have had a consistent run of syncs for the majority of schools since 9th November. We are therefore marking this as resolved, however we will continue to monitor the MIS sync process.
RESOLVED
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