Your Sonar Subscription / Contract

Key Contract Terms & Renewal Info/Process

Our current contracts run over 12 or 36 months, your contract start date and contract period are detailed on your order form, if you don't have this, please contact order.desk@junipereducation.org. 

If you do not want to renew when your contract period ends, you are required to provide no less than 90 days' written notice to renewals@junipereducation.org.

If you fail to provide at least 90 days' written notice prior to the expiry of the you contract period
in accordance with Clause 3.1, in the Juniper Terms and Conditions.

The contract will automatically renew for successive periods, which are equivalent to your contract period until you provide no less than 90 days' written notice to renewals@junipereducation.org.

Read the full Terms and Conditions here.

Sonar Support

Support and guidance can be accessed through our extensive knowledgebase, where you will find articles and videos to help you get the most from your Sonar Tracker. The knowledgebase can be accessed via the ‘?’ in the top left corner of Sonar.

If you cannot find the information you are looking for or require further assistance, then our customer support team are on hand to help. The team are available via email, live chat and phone Monday to Friday, both in term time and school holidays. To find our more about the different ways you can access support, click here.