Help and guidance with Sonar Tracker can be accessed in a number of different ways.
- The question mark at the top right of the page
- email email@example.com
Shortcut to the knowledge base
The knowledge base will load to it's home page from the *?* within Sonar
Here you will find answers to FAQ's, help guides, announcements and links to our ideas portal and support centre.
If you are unable to find what you are looking for or require further assistance, there are a number of ways you can access additional support.
To access online chat support click the Help button in the bottom right corner of any page of the Sonar knowledgebase.
Type in what you need help with. The system will return the most relevant help articles. If you still require further assistance then you can click the 'Live chat' button and you will be connected to one of our support team, who will be more than happy to help.
Live chat support is available 9am to 5pm, Monday to Friday.
If you are accessing support out of hours, then you will be given the option to leave a message. Please leave a message and a member of the support team will respond to you as soon as possible, within working hours.
You can also contact our support team by raising a support ticket. Click on 'Submit a support request' in the top right corner. You will then need to provide a contact email and a few details about your enquiry, then click submit. A support ticket will be created, our team will investigate your query and get back to you as soon as they can.
You can also email firstname.lastname@example.org in order to raise a support ticket.
If you would like to give us a call and speak to our team, the number is 0345 200 8600. When you hear the menu options select 3 for Support - then 1 for Tracker Support - then 1 again for Sonar Tracker.